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• Advanced Call Center Technologies Hr
• Advanced Call Center Technologies Pay

Cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, our Advanced Contact Center enables you to design a call center. Advanced Call Center Technology: The Customer Engagement Center Based on their previous experience with outdated technology, most consumers dread calling in for customer service. Long hold times, connecting to the wrong call center agent and repeating themselves over and over again are just some frustrations they are faced with. Advanced Call Center. The call center of a company is the virtual reception point of the business. This department is vital because the average customer or potential client is quick to judge a company by the quality of its call center. We at Kiwi ICT do not just improve the call center of every business we get involved with; we revolutionize it. Advanced Call Center Technologies, LLC (ACT) provides contact center and back office support services. The Company customer care, fraud and dispute management, back office support, and sales services. Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA) and near shore outsourced call center services to the financial services, mortgage, telecommunications, cable.

Call Center Services

• Multiple locations
• Inbound Calls
• Outbound Calls
• Sales
• Service
• B2B and B2C

Extended Service Plans

Turn-key sales and marketing for your Extended Service Plans.

Customer support and scheduling of repair service.

Fulfillment

• Warehousing
• Shipping
• Order Processing

• Service Requests

Service Sentry

Advanced Call Center Technologies Hr

Automated system follow up for service calls and tracking customer feedback.

Increase your customer retention.

Digital Program Options

• Emails
• eCommerce Solutions
• Social Media
• Data Base Marketing Integration

Lead Generation

Programs that use a combination of our call center and marketing services to generate leads for your business.

You need a comprehensive, coordinated, team backed by the best in marketing services to support and grow your business! That’s what we do.

We Create Fully Integrated Solutions So You Can Focus On Your Business

I would be happy to recommend ACS to any prospective client. After working at DialAmerica, the largest independently owned call center in the US, I served as the third party call center manager for Hello Direct for 4 years. During my tenure there, I personally visited and vetted over 20 call centers and placed work in 6. (I wish I had known your group then.)

In my current role at MarketChord, I consult with companies to help improve every sales and marketing “Touch”. My clients have included large and small companies like National Geographic, Baudville, Danielson Designs, CU net, Idville, Nuance software, Kronos, Gar Products etc.

Whenever my clients have a need for outsourced phone sales, I recommend ACS. I am pleased to say that I am VERY happy with the performance of the programs I have placed with you. Not only are your sales reps representing my clients professionally, their sales stats exceed expectations. Most importantly, ACS’s account management and IT teams have been extremely receptive and responsive to my ever-changing scripts, data transfer needs, recording requests etc.

Play bookworm adventures free online without downloading. I will certainly be placing more work with you on the current campaigns and I look forward to recommending you to all of my consulting clients.

None of our call center services are one size fits all. Thanks to an industry leading IT staff and more than 40 years’ experience, we’re able to provide advanced call center solutions that are built to the individual needs of our clients.

Better results by design

Many call center implementations fail due to a lack of attention to detail and poor utilization of existing technology. At CMS, we work to make sure this never happens. By having IT professionals and programmers in house, we’re able to design and build custom solutions that integrate seamlessly with our clients’ systems, avoiding generic solutions that create additional work or discontent among end users.

Built to your specifications

If you have a specific work flow in mind or already have a call center process that you are trying to outsource, we have the advanced call center capabilities you need to make it a reality. We’re only limited by our imaginations, and there’s nothing that is off limits in terms of development. Our programming team enjoys a challenge and always goes the extra mile to ensure call center accounts work as effectively as possible.

Advanced call center examples

Curious what “advanced call center” really means? Here are some examples of what we’ve been able to accomplish for our clients:

• A database driven script for a nationwide property management company, connecting their maintenance and work ticket system directly to our call center software. Resulting account allows agents to quickly filter the property being called about and seamlessly log in to our clients work ticket system, save a work ticket, then extract the data back to our system for dispatching.
• Employee call-off hotline and absenteeism reporting service for a Fortune 500 company, tracking employee attendance across multiple plants and generating custom reports via an online portal.
• Web-based appointment scheduling system that is used simultaneously by our clients and agents. System includes custom appointment types and walks agents through the different information callers may request for each, including duration, price, and types of payment accepted. Agents have the capability to signal client when a callback is needed and deliver special information related to individual appointments, allowing the same level of personal service to exist as was available prior to utilizing our call center.

As you can see, our advanced call center capabilities allow us to go far beyond just answering the phone and taking messages. And these are just a few brief examples of what we’re capable of. If you’re interested in lowering your costs without sacrificing the level of service you provide your customers and employees, we encourage you to call our sales department to discuss how we can help.

Advanced Call Center Technologies Pay

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